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10000.00 Rupee ₹ Opening For Back Office Executive (typing speed 30 wpm) Min 0-1 Yr exp,Pune. Pune

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Customer Service Published date: June 19, 2017
  • Country: India
  • Region: Pune
  • City: Pune
  • City area: Katraj
  • Address: Ideal Enterprises ,office No.-1, Katraj ,Pune

Designation: Back Office Executive (typing speed 30 wpm)
Qualification: Any Graduate
Location: Pune
Salary: 8k-10k
Job Description:
1. Should have experience in providing Coaching of software application remotely covering the following
- In providing guidance on best practices, understanding of the specific customers needs.
- Referring customers to and providing guidance on appropriate self-help resources including training materials, check-lists, and other tools.
2. Should be self-driven and requires minimum oversight from the Manager.
3. Should have Very good communication skills (written and spoken) as communication with customers is required.
4. Should have knowledge of incident management system for tracking life cycle of the production tickets.
5. Should have worked in a SLA driven support role earlier
6. Should understand SLA's
7. Should be willing to work in shifts (US business Hours)
Interested Candidates mail their resume idealcrew.hr at gmail com call nine six six five eight six zero four three two.

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